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Professional Judgement – Business Optimisation

Dr Vijay Sangam, 12:13, 19 Aug 2019

“Good judgment comes from experience, and experience comes from bad judgment.” ― Rita Mae Brown

Merriam Webster’s dictionary defines professional (adj.) as, “relating to a job that requires special education, training, or skill; done or given by a person who works in a particular profession;  characterized by or conforming to the technical or ethical standards of a profession; exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.”

Business Optimisation:

Business culture and organisational philosophy are the ultimate keys to organisational productivity and success. It will either enable or disable everything else you do. If the culture of an organisation was wrong, the impact of even the best business growth techniques would be severely crippled. Several organisations only pay lip service to these factors and as a result, they constantly struggle to make real progress. Developing the best organisational culture is the key to the success of any organisation and culture of the organisation and service orientation is critical too.


Business Optimisation and Professional Judgement

In business, judgement plays a very critical role.  Judgement is, “an opinion or decision that is based on careful thought; the act or process of forming an opinion or making a decision after careful thought; the act of judging something or someone; the ability to make good decisions about what should be done.” (source: Webster’s Dictionary).

In all business processes and decisions, professionals are repeatedly using their judgment based on a careful thought process based evidence, experience, knowledge and skills in order to form opinions and make effective and ethical decisions about what should be done to deliver a product or service to the customers in order to differentiate from the competition and add value to the produce or service.

From the above definition, we can identify four building blocks for professional judgement.  The first one is knowledge, the second one professional obligation (ethical behaviour) and the third one is stakeholders input (internal and external) and finally and undisputedly the expertise of the business handled.

In summary …… Exercising professional judgment means being accountable for good or adverse business outcomes. Be prepared to provide an evidence-based rationale to support professional decision-making in your workplace. Professional judgment means being diligent in maintaining appropriate professional boundaries: be adept at avoiding conflicts of interest and boundary crossings. Always make decisions that put the customer first.

“Can you look without the voice in your head commenting, drawing conclusions, comparing, or trying to figure something out?”Eckhart Tolle, A New Earth: Awakening to Your Life’s

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